Shipping & Returns

Shipping

We roast and prepare our coffee with care before each shipment. Orders are typically processed within 1–3 business days before shipping.

Shipping times vary depending on the destination and carrier. Once your order has shipped, you will receive tracking information when available.

Please make sure your shipping address is correct before placing your order. SanVel Coffee Roasters is not responsible for delays caused by carriers, weather, incorrect addresses, or other circumstances outside our control.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible after delivery.

Please include:

Your order number
A brief description of the issue
Photos of the damaged or incorrect item, when applicable

We will review the issue and work with you on an appropriate resolution.

Returns

Because coffee is a food product, we generally do not accept returns of opened coffee products.

If you receive the wrong product, a damaged item, or there is another issue with your order, please contact us and we will review the situation individually.

Subscriptions

Subscription orders are processed according to the delivery frequency selected by the customer. Customers may manage, skip, pause, or cancel future subscription orders according to the subscription options available in their account.

Orders that have already been processed or shipped may not be eligible for cancellation.